Refund policy
Return and Refund Policy
The Sewing Studio Johannesburg
This policy applies to classes, courses, workshops and physical products purchased from The Sewing Studio Johannesburg, whether booked or purchased through our website or arranged directly through WhatsApp, email, telephone or manual invoice.
Classes, Courses and Workshops
Payments made for classes, courses and workshops are generally non-refundable, subject to any rights available to you under applicable South African law.
If you are unable to attend a booked class or course session, you may request to move your booking provided that you give us at least 48 hours’ notice before the scheduled session.
Each booked session may be rescheduled once only.
The replacement session must be attended within 30 days of the original booked date and is subject to space and availability.
Requests made with less than 48 hours’ notice may result in the booked session being forfeited.
Failure to attend a session without notifying us will be treated as a no-show and the session will be forfeited.
For multi-week courses, these rules apply to each individual booked session.
If The Sewing Studio Johannesburg needs to cancel or reschedule a class, course or workshop, we will contact affected customers and offer an appropriate alternative date, transfer or other remedy.
Nothing in this policy limits any cancellation or refund rights that a customer may have under applicable South African consumer legislation.
Physical Products
We do not voluntarily offer refunds or exchanges simply because a customer has changed their mind, except where applicable law provides otherwise.
This does not affect your statutory consumer rights.
Clothing Size Exchanges
Clothing purchased in an incorrect size may be exchanged for another available size within 14 days of delivery.
To qualify for a size exchange, the item must be:
- unworn;
- unused;
- unwashed;
- undamaged;
- in its original condition; and
- returned with all original tags and packaging where applicable.
Size exchanges are subject to stock availability.
If the required replacement size is unavailable, please contact us and we will discuss the available options.
Courier Costs for Size Exchanges
Courier and delivery costs associated with an ordinary size exchange are for the customer’s account.
This includes the cost of returning the original item and, where applicable, sending the replacement item.
Where a refund is legally due and the customer is responsible for the direct return cost under applicable law, that return courier cost may be deducted from the refunded amount where permitted by law.
Online Purchases
Certain online purchases may carry statutory cooling-off or cancellation rights under South African law.
Where such a right applies, The Sewing Studio Johannesburg will process the cancellation, return and refund in accordance with the applicable legislation.
Any voluntary restrictions contained in this policy do not override rights that cannot legally be excluded.
Faulty or Defective Products
If a product is faulty, defective, unsafe or does not meet the standards required by applicable South African consumer law, please contact us.
Qualifying defective goods may carry statutory rights to a repair, replacement or refund.
Where applicable law requires The Sewing Studio Johannesburg to cover the cost of returning defective goods, the customer will not be charged the return courier cost.
Incorrect or Damaged Orders
If we send you the incorrect item, incorrect size compared with what you ordered, or your item arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- your order number or invoice number;
- your name and contact details;
- details of the problem; and
- photographs where appropriate.
Once confirmed, we will arrange the appropriate replacement, return or refund and will cover return courier costs where required.
Manual Orders and Payments
The same return, exchange and booking policies apply to purchases and bookings arranged directly with The Sewing Studio Johannesburg.
This includes bookings or purchases made through WhatsApp, email, telephone or another direct communication method and paid against a manually issued invoice.
How to Request a Return, Exchange or Reschedule
Please contact us before sending any products back or arranging an exchange.
Email: thesewingstudiojhb@gmail.com
Phone / WhatsApp: 081 320 5103
Please provide your order, booking or invoice details so that we can assist you.
Return Address
The Sewing Studio Johannesburg
45 Chester Road
Parkwood
Johannesburg
2193
South Africa
Please do not send a return without first contacting us.
Consumer Rights
This policy is intended to operate alongside the Consumer Protection Act, Electronic Communications and Transactions Act and other applicable South African legislation.
Where this policy conflicts with a consumer right that cannot legally be excluded, the applicable law will take precedence.
A couple of reasons I have worded it this way: the CPA gives consumers a right to cancel an advance booking, while allowing a supplier to impose a reasonable cancellation charge based on the circumstances. For defective goods, there is a statutory six-month implied warranty and qualifying customers can choose repair, replacement or refund, with the return at the supplier's risk and expense.
For ordinary goods purchased electronically, ECTA can also provide a seven-day cooling-off period, with the customer responsible for the direct cost of returning the goods. There are exceptions, including certain personalised goods and certain leisure services supplied on a specific date or during a specific period.