Shipping policy
The Sewing Studio Johannesburg
This Shipping Policy applies to physical products purchased from The Sewing Studio Johannesburg. Classes, courses, workshops and other non-physical bookings are not subject to shipping charges.
Order Processing
Physical products that are in stock are generally processed and dispatched within 5–7 working days after payment has been confirmed.
Working days exclude weekends and South African public holidays.
If an item is temporarily unavailable, made to order, or there is an unexpected delay in processing your order, we will contact you using the contact details provided with your order.
Delivery Times
Delivery times begin once your order has been dispatched and handed to the courier.
Courier delivery times may vary depending on your location and the courier service used. Any delivery dates provided are estimates and may be affected by circumstances outside our control.
Shopify treats processing/fulfilment time separately from the courier’s transit time, so the 5–7 working days refers to our processing and dispatch period, not necessarily the total time until the parcel reaches the customer.
Shipping Charges
Shipping charges will either:
- be displayed at checkout for online orders; or
- be communicated to you before payment where an order is placed manually through WhatsApp, email, phone or another direct booking method.
Shopify supports charging shipping according to the rates and shipping zones configured for the store.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check your delivery details carefully before completing your order. Additional courier charges resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer where appropriate.
Delivery Delays
While we will make every reasonable effort to dispatch orders within the stated timeframe, courier delays may occasionally occur.
If we become aware of a significant delay or change affecting your order, we will contact you as soon as reasonably possible. Shopify also requires merchants to make processing/shipping information and applicable fees available to customers before purchase.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at:
Email: thesewingstudiojhb@gmail.com
Phone / WhatsApp: 081 320 5103
Please include your order number and, where applicable, photographs of the damaged parcel or goods so that we can assist you.
Returns and Exchanges
Returns and exchanges are governed by our separate Return and Refund Policy.
Where a customer requests an ordinary size exchange, applicable return and replacement courier charges may be for the customer’s account.
This does not limit any rights the customer may have under applicable South African consumer law.
Contact Us
The Sewing Studio Johannesburg
45 Chester Road
Parkwood
Johannesburg
2193
South Africa
Email: thesewingstudiojhb@gmail.com
Phone / WhatsApp: 081 320 5103